Another project recently completed for the CEZ Group is "Development of Printing Solutions for SMS and Email Engine", a customer extension of the CIS / SAP IS-U system to include new communication channels for incorporating new and modern ways of addressing the customer in key business processes.

The solution provides high modularity and easy connection to existing processes; it provides mechanisms to support dynamic texts and templates, a load management system in connection with call centres, the processing of feedback from customers and many other features.